Return, Exchange & Refund Policy
Last updated: 31 March 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at care@cybele.store call us at +91 9363293874 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Cybele Textiles
Attn: Returns
RMA #
First Floor, 1, Jeevan Shree, S.F.No. 401/2,
Cheran Thozhilalar Colony Road,,
Home10 avenue, Near south thaluk office
Seventhapalayam
Muthanampalayam (PO)
Tirupur, Tamil Nadu 641606
India
+91 9363293874
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exchange
Products purchased can only be exchanged within 7 days of the purchase & along with bill copy, intact tags, packaging & in unused / unaltered, saleable condition for the same or higher value, by paying the difference.
Merchandise of one invoice cannot be exchanged more than twice.
Cybele Textiles reserves the right to decide the usage & wash condition of the product upon inspection.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us at:
+91 9363293874
care@cybele.store